Graduate - Product Support Analyst

Job title : Graduate - Product Support Analyst Job Location : Western Cape, Cape Town Deadline : December 04, 2024 Quick Recommended Links Jobs by Location Job by industries What you will gain: This programme is designed for passionate students who seek training and mentorship from a skilled global team.
Gain structured, fun and brilliant mentoring while you learn What you will be doing: Provide initial support for client payment issues, troubleshooting and escalating as needed.
Analyse product issues by reviewing data logs and code to identify root causes.
Assist with diagnosing issues by reviewing code snippets and logs to aid development teams.
Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates.
Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.
Work with development, QA, and product teams to enhance product features and updates.
Test new features and patches pre-release to ensure smooth user experiences.
What our client is looking for: A completed degree in the related field (Information Technology, Computer Science, etc.)
Proficiency in English for effective communication in a business environment.
Enthusiasm and motivation to grow / learn.
Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.
Research / Data Analysis  jobs