Graduate Customer Success Specialist

Job title : Graduate Customer Success Specialist
Job Location : Gauteng, Johannesburg

Deadline : December 15, 2024

Quick Recommended Links


Jobs by Location
Job by industries

Accountabilities & Deliverables Client Onboarding and Engagement: Assist in guiding clients through the onboarding process, ensuring they are comfortable with our products and services. Collaborate with senior team members to develop personalised engagement plans tailored to each client's needs and goals.
Ongoing Client Support and Satisfaction: Learn to serve as a primary point of contact for clients, addressing inquiries, resolving issues, and providing timely assistance. Work with the Customer Success team to monitor client satisfaction, implementing feedback and suggesting improvements where needed.
Collaboration and Cross-functional Support: Work alongside the Sales, Product, and Support teams to understand client needs and ensure seamless service delivery. Learn to identify and escalate more complex client issues to appropriate team members, contributing to continuous improvements in client experience.
Relationship Building and Retention: Develop skills to build lasting client relationships by understanding each client's business objectives and aligning them with our solutions. Support efforts to increase client lifetime value, actively engaging in initiatives to improve retention and loyalty.
Qualifications and Certifications Bachelor's degree in Business, or Finance or a related field (required) Demonstrated interest and foundational understanding of financial services (required)

Customer Service  jobs