Job Summary:
To influence and facilitate client objectives and relationships in order to assist in the achievement and delivery of strategic organisational objectives.
Key Responsibilities and Deliverables:
Effective input to strategy and tactical plans in line with Business Unit and Client strategic direction and objectives
Participate in BU strategy sessions and provide valuable input at a business unit level
Participate in business planning process at client
Engage with client plans and interrogate previous plans and performance against agreed plans, ensuring comprehensive understanding and alignment to client strategic objectives
Ensure comprehensive understanding of client strategic objectives through interaction with relevant stakeholders
Manage stakeholder expectations in terms of operational complexities and ensure synergy of operations and strategy
Manage and maintain operational requirements and expectations versus capability and capacity
Provide various operational and strategic proposals in line with greater strategy
Determine a strategic action plan including implementation steps in conjunction with operations and Client Executive and present to the relevant stakeholders
Regularly analyse relevant data and conduct gap analyses to determine delivery of strategies and plans
Effective client satisfaction
Attend regular meetings to update client and BU
Develop solutions that have minimal negative impact on or compromise clients
Determine solutions to problems that may occur or have already occurred
Communicate and engage with clients regarding sales figures, service levels, forecasts, allocations etc.
Determine current service levels through communication with clients
Manage client expectations in line with contract
Attend various meetings with the client to gain a holistic understanding of the business as well as its operational needs
Provide valuable and effective operational input into client meetings
Ensure continual focus on improved delivery/client relationships and optimisation of service offering
Partake in category forums
Effective stakeholder engagement and relationship management
Interface between client needs and operations, ensuring effective communication at all times
Actively build, maintain and grow strong relationships with Client and relevant departments, Customer and internal stakeholders
Review plans and optimise processes including third parties
Manage effective flow of information
Negotiate and manage transition of operational execution in conjunction with Business Unit Manco team
Determine service level impacts on business unit's service offering and agreements
Involvement and influence on effective and efficient cycle planning. I.e. POS allocation etc.
Ensure communication to business unit stakeholders regarding client specific objectives
Support and liaise with Operations with regards to relevant business processes
Engage with operational team to facilitate and support achievement of excellence
Business growth and sustainability
Source new business opportunities in line with operational capabilities
Grow current business and identify cross selling opportunities within the Group
Develop sales proposals and present to relevant client
Continuously assess risks and implement measures to mitigate these
Identify industry trends and best practices to ensure that proactive measures are taken to remain competitive and relevant within the industry
Monitor current business and new business development and stay abreast of changes and performance within the business
Knowledge advisory for operational excellence and effectiveness
Advise operations on resourcing requirements based on additional execution requirements
Act as a source of knowledge and information regarding all operations to client
Provide guidance as to suitable processes and standard operating procedures
Monitoring and measurement of operational activities and feedback to client
Identify bottleneck and workload impacts to ensure efficiency and make suggestions on improvement
Make recommendations to improve service delivery to operations and client
Formulate and present relevant report data to the necessary stakeholders
Present comparative analyses of sales records and targets with the use of graphs or presentations
Communicate insights and trends to relevant stakeholders
Compile and submit feedback ad-hoc reports such as sales figures, recurring problems, promotional needs, innovations, forecasts etc. to measure business and operational performance
Ensure the integrity of reporting and feedback to client
Present an analysis of reports to clients and business to provide business update
Effective self-management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Key Competencies
Critical thinking
Organisational awareness
Conceptual thinking
Establishing networks
Impact & influence
Industry & business awareness
Judgement & decision making
Agility
Performance & results driven
Resilience & stress management
Service excellence
Quality & detail excellence
Minimum Requirements:
Grade 12
Relevant tertiary qualification
8-10 years' experience in a FMCG/Retail/Sales/Marketing environment
UFS experience (preferable)
Strong Operational background
Strong data and analytical ability
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