MINIMUM REQUIREMENTS Must have proven hospitality experience within Southern Africa and previous experience in a similar role is essential.
References will be requiredEfficient management of day-to-day hospitality operations including hospitality, guest relations, staff rosters, housekeeping, breakfast service & food offerings, maintenance, sales & marketing, and employee relations, ensuring the property and guest rooms are maintained at the highest standard of cleanliness and comfortEnsure that the asset is well looked after and all capital expenditure requirements are well thought through, costed and scheduled accordinglyChecking and reporting of required maintenance work (in accordance with the above and budgets).Strong practical maintenance skills given the rural nature of the locationResponsible for maintaining and managing all inventories & stocksResponsible for swift handling and resolving of guest needs, requirements, and compliments and complaints Efficiently manage online guest reviewsEnsure all online and social media platforms are managed and are reflective of the establishment.Responsible for all operational accounting related duties i.e., daily cash-up, petty cash & monthly purchases accounts reconsGood understanding of budgets and forecastingMonthly reporting and commentary to support office on actual financial performances vs budgets Must have excellent communication and staff relation skillsInspires, motivates, and maintains good staff relations and productivity Schedule and direct staffs daily dutiesProvides on-going staff training and developmentExcellent computer communication skills - MS office, email, PMS (current system is Semper)Able to work hospitality shifts and hours and maintain a good work-life balanceAppreciation for the great outdoors and knowledge thereof will be of benefit to successful applicants.
ONLY short-listed candidates will be contacted