MINIMUM REQUIREMENTS Must have proven hospitality experience within Southern Africa and previous experience in a similar role is essential.
References will be required Efficient management of day-to-day hospitality operations including hospitality, guest relations, staff rosters, housekeeping, breakfast service & food offerings, maintenance, sales & marketing, and employee relations, ensuring the property and guest rooms are maintained at the highest standard of cleanliness and comfort Ensure that the asset is well looked after and all capital expenditure requirements are well thought through, costed and scheduled accordingly Checking and reporting of required maintenance work (in accordance with the above and budgets).
Strong practical maintenance skills given the rural nature of the location Responsible for maintaining and managing all inventories & stocks Responsible for swift handling and resolving of guest needs, requirements, and compliments and complaints Efficiently manage online guest reviews Ensure all online and social media platforms are managed and are reflective of the establishment.
Responsible for all operational accounting related duties i.e., daily cash-up, petty cash & monthly purchases accounts recons Good understanding of budgets and forecasting Monthly reporting and commentary to support office on actual financial performances vs budgets Must have excellent communication and staff relation skills Inspires, motivates, and maintains good staff relations and productivity Schedule and direct staffs daily duties Provides on-going staff training and development Excellent computer communication skills - MS office, email, PMS (current system is Semper) Able to work hospitality shifts and hours and maintain a good work-life balance Appreciation for the great outdoors and knowledge thereof will be of benefit to successful applicants.
ONLY short-listed candidates will be contacted