Global Platforms Engineer

INTRODUCTIONThe Global Platforms Engineer is a thought leader and subject matter expert in engineering, managing, and providing escalation support for platforms hosted on Microsoft Azure and other Microsoft technologies. The Global Engineering team's mandate is to provide technical oversight for all Dentons globally hosted platforms, networks, servers, and services, to ensure systems are kept current and operating in accordance with defined standards. This includes a particular emphasis on the firm's transformation technologies including Risk, Finance and Talent.The current Dentons Azure environment is global in scale, spanning 19 Azure data centers and includes hundreds of servers and platform service instances. We are looking for an individual with comparable experience and a passion to help shape and mature a large enterprise scaled cloud first environment. This is an exceptional and unique opportunity for the ideal candidate to apply their experience and provide technical leadership working alongside peers who share a common vision.In addition to the technical deliverables, the engineer should help to ensure all business requirements are considered, performance expectations are met, costs are managed, and platforms are highly resilient and secure.To achieve success, the Global Platform Engineer will need to establish strong collaborative relationships with key business stakeholders, and other technology and security professionals. This will be accomplished relying on strong communication skills that enable the Engineer to effectively collaborate with peers around the world.WHY DENTONSDentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are the world's largest global law firm, with 12,000+ people across 80+ countries. Driven by the diverse perspectives of our people, our clients, and our communities, we combine local knowledge with global insight.ROLEReporting into the Global Platforms Engineering Manager and working within the Global Engineering team, the Global Platform Engineer will assume a technical leadership role across numerous initiatives to help ensure systems and services meet Firm requirements and adhere to industry best practices. The Engineer will collaborate with peers and other technology professionals to achieve these objectives.The Global Platforms Engineer will also be accountable for delivering hands-on support alongside the Global Operations team and other stakeholders when responding to service incidents or critical outages when escalations are necessary.KEY RESPONSIBILITIES & ACCOUNTABILITIESTechnical leadership and hands-on support of the Dentons Azure environmentTechnical leadership and hands-on support of the Dentons global networksMaintain technical documentation for supported platforms and hosted servicesPlan and deliver on platform upgrades and updates to remain current and mitigate riskAssist with the patching, capacity planning, and administration of services alongside OperationsAssist with managing budgets for supported platforms and hosted servicesWorking alongside Global Operations, assist with technical monitoring and responseWorking alongside Security Operations, assist with security monitoring and responseCoordinate activities to ensure the on-time and on-budget delivery of servicesEffective and timely status reports to technology leadershipShare knowledge across technology and security teams to educate and further establish internal capabilitiesManagement of service tickets in response to system issues, changes, and new requestsDesign, Strategy, and PlanningMaintain knowledge of Dentons' strategic business objectives to help ensure that services are engineered and supported in alignment with Dentons standards and best practicesChallenge the "status-quo" in support of Dentons platforms to establish innovative approaches to systems and service deliveryThink out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions and technical approachesBe proactive while supporting services to ensure potential risks are mitigated in advance through careful planning and monitoring of systems and servicesEnsure platforms remain highly resilient to meet availability expectations of Dentons in accordance with defined business requirements. This includes the oversight of disaster recovery testingEnsure platforms remain cloud optimized, taking advantage of cloud capabilities such as auto-scaling and service automationBuild, Test, DeployProvide hands-on leadership during the upgrade or updating of supported platforms and servicesDevelop automation templates, scripts, and processes to enable the optimized and consistent delivery of supported platformsManage and coordinate vendor activities to ensure the successful support of platformsEnsure platforms are maintained according to defined architectures, aligned with budgets, and testedOperational SupportParticipate in the Global Change Control process to help manage change across the environmentProvide operational assistance and oversight in support of globally supported platforms and servicesSupport the Global Operations team with the monitoring, patching, capacity planning, and administration of platforms and servicesMonitor, plan and deliver platform upgrades and updates with the support of the Global Operations teamSupport the Global Security Operations team with the monitoring and response of security incidentsRequirementsA Global Platforms Engineer must possess a strong technical aptitude with significant hands-on experience working with enterprise platform and infrastructure technologies. A strong focus on cloud technologies is essential, with a significant foundation with traditional technologies. It is essential that the individual is both hands-on and equally capable of articulating ideas and strategies in writing.Technical SkillsAt least 5 years working experience with implementation life cycles, methodologies, tools, and practicesSignificant working experience with Microsoft Azure IaaS and PaaS technologiesVirtual servers, Networking, Load Balancers, Storage Accounts, Key VaultsWeb applications, Log Analytics, Automation Accounts, Log Apps, Security CenterAt least 5 years working experience with Azure DevOps and other service automation technologiesAt least 5 years working experience with Windows based server infrastructuresAt least 5 years working experience with network and firewall technologiesStrong understanding and experience with business continuity technologiesA good understanding of standards and frameworks (for instance, ISO 27001, Cyber Essentials)Demonstrable experience of managing effective relationships with third-party suppliersPersonal Skills / AttributesExcellent written and verbal communication skills (English)Able to effectively negotiate with and influence colleagues and others to achieve a successful outcomeStrong problem-solving and analytical skills; can clearly explain and present problems and issues to others and contribute to their resolutionAble to demonstrate initiative and the ability to be proactive, anticipating needsHas commercial awareness and understands the business value required from IT investmentsAble to make decisions and remain calm while under pressureMethodical approach to work with a strong focus on accuracy, attention to detail, consistency, and qualityUnderstands the need for documentation and well-defined proceduresAble to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete 'follow through' on operational issuesAble to carry out all responsibilities in a way that supports the practices values and promotes its equal opportunities and diversity principlesEDUCATION, EXPERIENCE & CERTIFICATIONSFormal IT qualification or accreditations (for instance, ITIL, Prince 2, MCSE) essentialMicrosoft certified Azure Solutions Architect Expert's considered a significant assetOther related technology certifications are beneficialMinimum of 8 years proven track record of progressive experience with infrastructure across a broad spectrum of technologiesUnderstands enterprise architecture and common IT frameworksUnderstands enterprise and/or program support principlesExperience working in a culturally diverse environmentLANGUAGE CAPABILITIES / INTERNATIONAL EXPERIENCEWe are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. Additionally, we would be delighted to hear from candidates with a global background including professional experience gained across different geographies.
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