Job title : Global Platforms Engineer
Job Location : Gauteng, Johannesburg
Deadline : December 27, 2024
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KEY RESPONSIBILITIES & ACCOUNTABILITIES Technical leadership and hands on support of the Dentons Azure environment Technical leadership and hands on support of the Dentons global networks Maintain technical documentation for supported platforms and hosted services Plan and deliver on platform upgrades and updates to remain current and mitigate risk Assist with the patching, capacity planning, and administration of services alongside Operations Assist with managing budgets for supported platforms and hosted services Working alongside Global Operations, assist with technical monitoring and response Working alongside Security Operations, assist with security monitoring and response Coordinate activities to ensure the on time and on budget delivery of services Effective and timely status reports to technology leadership Share knowledge across technology and security teams to educate and further establish internal capabilities Management of service tickets in response to system issues, changes, and new requests
Design, Strategy, and Planning Maintain knowledge of Dentons' strategic business objectives to help ensure that services are engineered and supported in alignment with Dentons standards and best practices Challenge the "status-quo" in support of Dentons platforms to establish innovative approaches to systems and service delivery Think out of the box, and challenge others (vendors and team members) to do the same to come up with the best solutions and technical approaches Be proactive while supporting services to ensure potential risks are mitigated in advance through careful planning and monitoring of systems and services Ensure platforms remain highly resilient to meet availability expectations of Dentons in accordance with defined business requirements. This includes the oversight of disaster recovery testing Ensure platforms remain cloud optimized, taking advantage of cloud capabilities such as auto-scaling and service automation
Build, Test, Deploy Provide hands on leadership during the upgrade or updating of supported platforms and services Develop automation templates, scripts, and processes to enable the optimized and consistent delivery of supported platforms Manage and coordinate vendors activities to ensure the successful support of platforms Ensure platforms are maintained according to defined architectures, aligned with budgets, and tested
Operational Support Participate in the Global Change Control process to help manage change across the environment Provide operational assistance and oversight in support of globally supported platforms and services Support the Global Operations team with the monitoring, patching, capacity planning and administration of platforms and services Monitor, plan and deliver platform upgrades and updates with the support of the Global Operations team Support the Global Security Operations team with the monitoring and response of security incidents
Requirements A Global Platforms Engineer must possess a strong technical aptitude with significant hands-on experience working with enterprise platform and infrastructure technologies. A strong focus on cloud technologies is essential, with a significant foundation with traditional technologies. It is essential that the individual is both hands on and equally capable of articulate ideas and strategies in writing.
Technical Skills At least 5 years working experience with implementation life cycles, methodologies, tools, and practices Significant working experience with Microsoft Azure IaaS and PaaS technologies Virtual servers, Networking, Load Balancers, Storage Accounts, Key Vaults Web applications, Log Analytics, Automation Accounts, Log Apps, Security Center At least 5 years working experience with Azure DevOps and other service automation technologies At least 5 years working experience with Windows based server infrastructures At least 5 years working experience with network and firewall technologies Strong understanding and experience with business continuity technologies A good understanding of standards and frameworks (for instance, ISO 27001, Cyber Essentials) Demonstrable experience of managing effective relationships with third party suppliers
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