Global Market Ops Manager (2-Year Contract - Banking)

One of the TOP banks in S.A. is seeking an experienced individual to join their team on a 2-year contract to work as an Operations Manager - Global Markets.

Qualifications and experience: Proficient with systems: IPS, BDA, Share force 
Business Commerce / Finance / Accounting degree 
No less than 5 years' relevant experience within CIB / Global markets / Trades / Derivatives/ Equities 
Strong knowledge of asset classes 
Clear credit record
Clear criminal record 
Great track record - reference checks conducted upfront 
Key skills: Client retention
Customer service 
Data analysis
Decision making 
Ability to deal with very difficult clients 
Stakeholder management 
Risk management 
Communication 
Key performance areas:  Maximise revenue 
Drive high client service 
Minimize risk 
Deliver on all asset classes 
Service share schemes and retail investments 
Fund management reporting 
Deal correction
Share transfers 
Corporate action for equities 
Add value to clients' experience 
Increase product awareness
Drive continuous improvement
SOP