About UsFounded 37 years ago, Micromine is a leading provider of next-generation technology for the mineral resources industry. With 22 offices globally, we are one of the world's premier mining software companies, with our products used in more than 90 countries.What We OfferAn established multinational business, that is growing fast, with great benefits:A generous salary with opportunities for professional development.Hybrid work options to balance work and home life.Health cover and pension contributions21 days Paid Vacation and 10 days paid Personal Leave (i.e. Sick/Carer Leave)A team first culture and the opportunity to work within the mining technology sector.About The OpportunityAs a Global Licensing Administrator you will be responsible for providing training, staff, evaluation and commercial software licenses globally for multiple products within their licensing systems. This role will be based out of our Bryanston Office in Johannesburg with a hybrid working arrangement.Reporting to the Global Licensing Manager your key responsibilities will include:Provide telephone, ticketing system, email and face-to-face support for internal and external usersUnderstand the user experience across all products by installing / upgrading all product packagesHost ongoing licensing awareness training to all staffAchieve service level agreement & CSAT KPIsMaintain and administer multiple systems across the Technology, Business Systems and Sales spheresAdhere to Licensing procedures and comply with Micromine PolicyAbout YouA minimum of 7 years of exposure to commercial or financial compliance roles.Proficient in business level English. Multi-lingual capability is desirable, but not essentialExperience in managing business systems, CRM and ERP platformsUnderstanding of the sales cycle and user experience within softwareExcellent process management and documentation skillsIs "tech savvy" and has a general understanding of technology conceptsNext StepsReady to join the Micromine team? Apply now or visit www.micromine.com to learn more.
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