Global Business Analyst

We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.Job DetailsKantar's Worldpanel division is searching for a dynamic, collaborative and experienced Business Analyst to join our global Project Management organization. Based in Cape Town - this is an incredible opportunity to be a part of our exciting vision for the future!Role's missionWe're looking for a Business Analyst to join our Global Operations PMO to transform how we manage our Business and Operations processes and panels for our customers to enable consistency and efficiency across our global markets. Working alongside multiple multi-functional teams, you will be responsible to define the processes and requirements to transform from the current to future state.The Business Analyst (BA) with a specialization in Technology and Automation will play a critical role in identifying and implementing innovative technology solutions to streamline business processes and enhance efficiency. This role requires a strategic problem solver with strong analytical skills to understand business needs, evaluate automation opportunities, and develop scalable solutions that drive operational excellence. The BA will collaborate closely with multi-functional teams, using advanced automation tools and technologies to transform workflows, reduce manual effort, and optimize data flow across systems.If you're looking for a chance to apply your critical thinking, business analysis knowledge and experience into making a difference and inspiring fellow team members and partners to see the big picture - you're the type of candidate we're looking for!Key outcomesAudit and review the end-to-end operational processes to map the current state and define the future state opportunities.Help to improve performance, efficiency and stability by documenting and defining the business problem using data and metrics.Support requirements gathering and definition on projects to improve our operational and commercial capabilities.Write well thought out, clear and detailed user stories with acceptance criteria and communicate to different partners.Collaborate with global Project, Product, Tech and Operations teams to evaluate solutions and ensure accurate delivery of business requirements.Brief Product owners and developers on your requirements and work closely with them to create realistic plans to deliver against the deadline.Contribute to the establishment of best practices for technical and automation business analysis processes.Establish and nurture collaboration with Product and Operations Business Analysts, Technology and Product Owners.Key Capabilities (Responsibilities)Develop analyses and documentation in a collaborative way, communicating effectively and efficiently with Operations business as usual and project teams.Understanding of agile Project Management methodologies and software development processes.Understanding technical, automation and operational needs as they relate to a potential business change or transformation.Good facilitation skills coupled with analytical ability to elicit critical information.Good communication skills, with an ability to translate data into actionable insights.Able to appropriately challenge what, why and how things are.Use decision analysis methods to define the problem and formulate the requirements or processes.Able to define technical, automation and operational needs and solutions using problem-solving techniques.Gathering, identifying, and documenting technical and operational functional and non-functional requirements.Ability to handle multiple activities simultaneously, prioritising tasks to meet goals.Leverage data analysis and visualization tools (e.g., Power BI, Tableau) to produce actionable insights that guide business decisions.Supporting the Technology and Automations teams with process mapping to establish best practises.Support automation initiatives through low-code/no-code platforms and RPA tools (e.g., Microsoft Power Platform, UiPath).Collaborate with data science teams to integrate AI-driven models (e.g., Microsoft Document AI, NLP) into processes, enhancing operational efficiency and supporting data-informed automation solutions.Collaborative and adaptable with the ability to work effectively within different cultural and technical environments.Inquisitive, with critical thinking, and demonstrate genuine passion for consumer behaviour.Your background will ideally look like this...Minimum of 5 years of business analyst experience.Experience in platforms, applications and automation initiatives.Proficiency in workflow automation and automation solutions.Ability to transform and modernize legacy systems through automation and technology upgrades.Skilled in Agile methodologies for sprint planning, management, and iterative development.Possesses full business proficiency in English (B2 Level Minimum).Thorough approach to business analysis.Experience in generating process documentation and reports.Ability to support the management of story backlog, story refinement and testing.Knowledge of ADO, Jira, Microsoft suite of tools, and modelling tools (Visio, LucidCharts).Experience within any of the following: market research, operations, technology, or retail.Reasonable AdjustmentsKantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.CountrySouth AfricaWhy join Kantar?We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.
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