THE PURPOSE OF THE ROLE is to drive customer success and account growth by cultivating strong, long-term relationships, ensuring smooth implementation of our solutions, and establishing the company as a trusted leader in digital engagement. This is a globally focused role, aimed at expanding their client base across diverse regions and emerging markets worldwide.IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:You excel at fostering trust-based, long-term client relationships that drive satisfaction and ensure retention.You have a keen eye for identifying opportunities.Your clear and persuasive communication skills ensure seamless collaboration with clients and internal teams, keeping expectations aligned.You proactively tackle challenges, providing practical and effective solutions in dynamic, fast-paced environments.You thrive in a rapidly changing environment, maintaining focus and high performance under pressure.You can work seamlessly with cross-functional teams, including technical and product departments, to deliver smooth client implementations and sustained success.THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:NON-NEGOTIABLE REQUIREMENTS:Fluent in English: Exceptional written and spoken communication skills.Qualified and Experienced: A relevant Bachelors degree in Business, Marketing, Finance, or a related field, with at least 5 years of experience in sales or account management, ideally in fintech, telecom, or banking.Proven Client Management: Demonstrated ability to manage high-value clients, drive engagement, and deliver results.Tech-Savvy: Proficiency in MS Office, familiarity with API-driven marketplace solutions or SaaS models, and a reliable internet connection for remote work.Global Mobility: A valid passport and drivers license, with the flexibility and willingness to travel globally and regularly for client engagements.*It will count highly in your favor if you can also communicate in French, Spanish, or any other languages.DUTIES WILL INCLUDE:Customer Success & Relationship ManagementServe as the primary client contact post-sale.Align solutions with clients' evolving needs and ensure a high-touch customer experience.Account Growth & Strategic AdvisoryIdentify opportunities for client expansion and advise on the optimal use of features.Tailor strategies to enhance client experience within the telecom and banking sectors.Implementation SupportOversee onboarding and ensure smooth integration of solutions.Liaise with technical teams to resolve issues and improve workflows.Industry Insights & GuidanceStay informed on market trends to position the clients product and company as an innovative partner.Share best practices with clients based on industry developments.Feedback & Continuous ImprovementCollect and relay client feedback to inform product enhancements.Track account metrics to identify opportunities for renewals or expansion.