German Speaking Support Analyst

Key Accountabilities Provide remote 1 st /2 nd line technical IT support.
Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs.
Take ownership of incidents and manage through to resolution where possible.
Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
Meet client expectations in terms of quality of work and delivery to deadlines.
Action customer enquiries effectively in a timely fashion as per prescribed SLA.
Follow-up activities to resolution and to customer satisfaction.
Produce information reports upon request.
Candidate Requirements · Native German & Fluent in English.
Excellent communication and interpersonal skills.
· Technical understanding of current industry-leading technologies.
· Customer relations skills; ability to understand and comprehend customer concerns and requirements.
· A desire for continuous learning and career development.
· Ability to work in, and as part of a team.
· SA citizen, permanent resident or right to employment in South Africa (Work Visa) Required Skills & Experience Matric or equivalent secondary education.
1 year experience in an IT Service Desk environment providing 1 st /2 nd line support.
· 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
· 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
· Exposure to HP & Dell hardware technologies.
Salary: R30 000 ( R360 000 PA) Benefits Group life cover, UPS supplied & R600 towards internet Location: Cape Town (hybrid role) To apply kindly send your updated CV and supporting documents to infojai.co.za