German Speaking Support Analyst

Vacancy Details

Employer:Jai Search Consultancy
Key Accountabilities
Provide remote 1st/2ndline technical IT support.
Troubleshoot and resolve hardware and software related incidents based on Microsoft systems.
Resolve incidents within agreed first-time-fix parameters andescalate within the team where required, complying with contracted SLAs.
Take ownership of incidents and manage through to resolution where possible.
Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers.
Meet client expectations in terms of quality of work and delivery to deadlines.
Action customer enquiries effectively in a timely fashion as per prescribed SLA.
Follow-up activities to resolution and to customer satisfaction.
Produce information reports upon request.

Candidate Requirements
·Native German& Fluent in English.
Excellent communication and interpersonal skills.

·Technical understanding of current industry-leading technologies.
·Customer relations skills; ability to understand and comprehend customer concerns and requirements.
·A desire for continuous learning and career development.
·Ability to work in, and as part of a team.
·SA citizen, permanent resident or right to employment in South Africa (Work Visa)

Required Skills & Experience
Matric or equivalent secondary education.
1 year experience in an IT Service Desk environment providing 1st/2ndline support.

·1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc.
·1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting.
·Exposure to HP & Dell hardware technologies.

Salary:
R30 000 ( R360 000 PA)

Benefits
Group life cover, UPS supplied & R600 towards internet

Location:
Cape Town (hybrid role)

To apply kindly send your updated CV and supporting documents to ******