German Speaking Support Analyst

Key Accountabilities Provide remote 1 st /2 nd line technical IT support. Troubleshoot and resolve hardware and software related incidents based on Microsoft systems. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs. Take ownership of incidents and manage through to resolution where possible. Attend to pro- and reactive monitoring alerts in order to ensure minimum disruption to customers. Meet client expectations in terms of quality of work and delivery to deadlines. Action customer enquiries effectively in a timely fashion as per prescribed SLA. Follow-up activities to resolution and to customer satisfaction. Produce information reports upon request. Candidate Requirements · Native German & Fluent in English. Excellent communication and interpersonal skills. · Technical understanding of current industry-leading technologies. · Customer relations skills; ability to understand and comprehend customer concerns and requirements. · A desire for continuous learning and career development. · Ability to work in, and as part of a team. · SA citizen, permanent resident or right to employment in South Africa (Work Visa) Required Skills & Experience Matric or equivalent secondary education. 1 year experience in an IT Service Desk environment providing 1 st /2 nd line support. · 1 year experience supporting Microsoft Systems; Desktop, Server, Office, etc. · 1 year exposure to basic TCP/IP, LAN, WAN, SSL VPN troubleshooting. · Exposure to HP & Dell hardware technologies. Salary: R30 000 ( R360 000 PA) Benefits Group life cover, UPS supplied & R600 towards internet Location: Cape Town (hybrid role) To apply kindly send your updated CV and supporting documents to infojai.co.za