German Speaking - Service Desk Analyst

THE COMPANY: A multi-national organization who excels at providing outsourced customer contact services including concern resolution, technical support, sales and marketing support, and business process management. RESPONSABILITIES: Acquisition of the specific and required information for performing the job that the Employer provides him/her with. Receiving requests on the phone, by chat, by e-mail or requests sent online. Providing level 1 technical support to solve the requests sent from the customers. Assesses the complexity of the requests, of the impact and priorities and offers solutions for their resolution. Follows the progress of all aspects: appropriate documentation and processing of the ticketing operation. Appropriate management and timely information on the results of the issues arisen depending on priority, impact, and SLA, offers level 1 technical support efficiently. Observes the working procedures and depending on the complexity of the request, forwards or guides the customer to its helpdesk or to the level 2 technical support agents. Assimilates and applies knowledge regarding the quality standards of the project. REQUIREMENTS: Speak, read and write Deutsche/German fluently Good interpersonal skills Computer literate INDUSTRY: IT LOCATION: Woodmead, Sandton WORKING HOURS: Monday -Friday 40 hours per week, no weekend work, strictly office bound SALARY: R 20 000 R23 000 Gross BENEFITS: Medical aid Retirement Annuity To apply kindly send your updated CV and copy of SA ID book to soniajai.co.za