Client Relationship Management and Retention· Maintaining constructive contractor company relationships with a focus on client retention and solution utilization· Report on subscriber engagement, risks and healthPortfolio Growth· User needs identification· Product and solution functionality specification identification· Product and solution demonstrations and upselling e.g.
Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionalitydemonstrations.
Contractor Portfolio Management· Conducting contractor on-boarding and subscriptions· Provide user support on assigned contractors· Conduct subscription renewal liaison· Manage contractor status Provide user support (In-bound)· Provide user support for in-bound queries and questions on the Company system· Provide basic administrative guidance and or referral to safety file administration partners Telesales (Out-bound)· Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospectsCompliance verification· Conduct document verifications (as and when required) System administration· Complete all administrative data capturing on a daily basis (as required)· Maintain accurate client engagement records on in-bound and out-bound activities· Assist with invoice reconciliation on the billing system as required Managerial Support· Management reporting on productivity· Assist with any additional reporting, report input or report generation (as required)· Attend and prepare for all individual and team engagements as scheduled by the manager· Assist with new team member orientation and training (as required) RequirementsQualification· Grade 12 (South Africa) or any similar qualification· End-user application certification· Relevant first degree or diploma in any of the following fields HSE, Logistics,Experience· Previous support center experience· Performance reporting· Salesforce or another CRM toolTechnical Skills· Excellent relevant international language proficiency· Customer Relationship Management· CW system user skills· End-user applications· Report writing skills· Sales skills· Call center skills (telephonic and chat)· Contractor management· Presentation skills· Document verification skills· Accreditation skills· Contractor or client on- boarding skillsKnowledge· Health and Safety (basic understanding)· Contractor management (basic understanding)· Company platform, products and services knowledge· Operational compliance standards e.g.
ISO 9001, ISO 27001, ISO 45001· Customer jurisdiction compliance requirements· Target industry knowledgeCompetencies· Analytical skills· Communication skills· Influencing skills· Business Acumen· Sales skills· Conflict managementAttributes· Approachable· Responsive· Diligent· Detail oriented·
