Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.
Job Type: Full time/Permanent
Location: Eastern, South Africa
Workplace: Fully Remote
Training: Training must be conducted in office for the first 15 weeks (Waterfront)
Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.
Requirements
Native level fluency in German language: Verbal & WrittenLocated in South AfricaPermanent residence permit/ South African ID holders onlyFlexibility to work shiftsFibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).Fully paid product and systems training provided.Training: 4 weeks (Fully Paid).Probation period: 4 months
Responsibilities
Work for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languagesWork on airline reservations systems & handling voice calls in English & German may include some written correspondence.Daily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levels.Demanding and time-sensitive call center environment
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