German-Speaking Customer Care Agent

General InformationGlobal Company, based in KznFunction: Customer ServicesLocation: UmhlangaWorking hours: 8am - 10pm SAST (Rotational)Shift Pattern: Monday - Sunday (Required to work 5 days and 2 days off)Salary BreakdownAnnual salary: R288 000Transport allowanceMedical Insurance (for you and 2 dependents)Pension contributionNight shift allowance10% added for all hours worked between 6pm - 6amJob RequirementsMinimum of Grade 12 / MatricCall center experience / customer service experienceMinimum B2 German Language levelJob RoleProviding exceptional customer experiences, primarily through Inbound Calls. Dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer-focused role, you will be required to actively work towards performance-based targets.Recruitment ProcessCV ScreeningScreening Interview on TeamsOps validationAssessment (SHL and TransPerfect)Background checksOfferAssessments You Will Need To CompleteSHLEnglish language and computer literacyTransPerfectGerman spoken language and writtenDesired SkillsGerman
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