Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.
Key Performance Areas:Receipt and handling of inbound & outbound calls.• Ensure that calls are answered timeously, handled efficiently, politely and professionally • Ensure that careful attention is paid to the information being provided by the caller • Provide accurate information/instructions to the caller, if required • Ensure that the call is carefully listened for accurate understanding of the call • Accurately comprehend the information that has been provided • Ensure the confidentiality of the information relating to the callPreparation of Reports (as required) and accurate record keeping.• Accurately capture the details received from the call.
• Produce professional and detailed reports.
• Assume responsibility for accuracy, and completeness of all tip-off reports • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
Quality and risk management.• Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower General administration.• Follow correct procedures.
• Provide assistance where required.About YouYou would need to have the following qualifications• A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position • Any formal qualification will be an advantageYou would need to have the following Experience and Technical competencies:• 2 - 3 years working experience, preferably in a contact centre would be an advantage • An excellent command, ie.
100 % fluency in the German and English languages is a necessity• Fluency in any other Foreign language i.e.
Arabic, French, Spanish, Dutch will be an advantage• All official languages of South Africa are offered.
Fluency in any other SA official language would be preferred and would be an advantage.
• Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required