German Customer Service Associate (Csa) - Incident Lifecycle Manager

As an Incident Lifecycle Manager, you will be responsible for managing the entire lifecycle of IT incidents from initial report through to resolution.
You will utilize your technical knowledge and ITIL foundation to handle incidents with precision and reliability, maintaining high standards of customer service.
Key Responsibilities: Oversee and manage the incident lifecycle from detection to resolution.
Ensure timely and effective communication with stakeholders regarding incident status.
Utilize ITIL principles to handle incidents according to established procedures.
Apply basic technical understanding of IT and networking to support incident resolution.
Demonstrate confident and competent behavior when interacting with customers, particularly via phone.
Manage stress effectively and maintain a proactive approach to incident management.
Ensure precision and reliability in all aspects of incident handling.
Qualifications: 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
ITIL Foundation certification is required.
Basic technical understanding of IT and networking.
Proficient in German and English at a C1 level.
Demonstrated confident and competent behavior, particularly in phone communication.
High stress tolerance, proactive attitude, and precision in work.
What We Offer: Competitive salary and benefits package.
Professional development opportunities.
A collaborative and supportive work environment.