German Customer Service Agent - Namibia

SURGO Namibia is recruiting for an experienced German Customer Service Support Agent to join their team based in Windhoek.The role as Customer Service Support Agent:Maintaining a positive, empathetic and professional attitude toward customersResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer complaintsEnsure customer satisfaction and provide professional customer supportScopingTroubleshootingResolving customer queries via phone, chat and emailRequirements:Well versed in German and English (spoken, read and written)Grade 12Namibian Citizen1 to 2 years' customer service experience essential1 to 2 years' experience in a Contact Centre environment advantageousAbility to work shifts - 24/7 Rotational ShiftsSalary:Market related, based on the level of experienceShift AllowanceShould you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202376 subject heading or email body.
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