Are you passionate about customer service and fashion? Our client is hiring Customer Service Representatives to be part of the Care Team, providing top-tier service for a Fashion Brand from Germany. We're looking for individuals who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and efficiency.Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You'll ensure prompt and effective resolution of customer inquiries.Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer friendly.Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing customer experience and developing sustainable solutions. PERFORMANCE METRICS: Achieve weekly call and task targets.Adhere to standard operating procedures (SOPs) and maintain service quality.Delivery exceptional customer satisfaction, contributing to positive feedback.Meet punctuality and attendance requirements. QUALIFICATIONS AND REQUIREMENTS: HARD SKILLS: Fluency in the required customer language Read, Write, and speak (German and English). Basic proficiency in English for internal communication.Previous experience in customer support or a related field is desirable. SOFT SKILLS: Strong customer focus and a genuine desire to help others.Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.Excellent problem-solving skills, with a focus on achieving customer satisfaction.Ability to work collaboratively in a team environment and contribute positively to the company culture.Strong organizational skills and attention to detail.WORKING HOURS: ROTATIONAL SHIFTS: Monday to Friday: 08:00 – 19:00Saturday: 10:00 – 14:00 REMUNERATION PACKAGE: On Target Earnings: 28,000Basic Salary: 24,500.00Shist Allowance: 500.00Commission & Incentives: 3,000.00 EMPLOYEE BENEFITS: AFTER 3 MONTHS OF EMPLOYMENT Medical Insurance Home and Trauma Assist: Emergency and trauma support services.LMS: Access to our learning platform for personal and professional growth.