Duties/Pligte General Management Providing leadership and management support to the staff (x3, including Group Exercise Instructors) at Maties Gymnasium. Identifying shortcomings and providing training to staff to overcome these shortcomings, in line with the overall Maties Gymnasium training needs and requirements. Providing effective training to all staff to effectively deal with all customer queries, complaints and general conflict that might arise from time to time. Ensuring that Standard Operating Procedures (SOP's) are developed, established and implemented within the Gymnasium in conjunction with the Executive Manager. Implementing, managing and monitoring all financial and general administration systems. Proactively communicating all gymnasium and equipment related matters to all members when needed. Overseeing the general preventative and corrective maintenance of all gymnasium equipment as well as of the facility (premises). Taking full accountability of the Health and Safety portfolio of Maties Gymnasium Tygerberg. Ensuring that the Gymnasium is clean and hygienic at all times (including the change rooms). Building strong, positive relationships with all departments at Tygerberg Campus, TSS, SUNCOM, SRC and Maties Sport. Sales Administration Assisting the General Manager- Maties Gymnasium- Stellenbosch, in creating and establishing sales processes and procedures specific to the Maties Gymnasium Tygerberg Campus. Proactively managing all sales, communication and marketing activities of the Gymnasium. Managing and monitoring the successful implementation of all sales strategies. Ensuring daily contract administration of all new sales and the reconciliation thereof. Configuring daily, weekly, and monthly statistical reports regarding sales, membership base and usage of the facility (including the aerobics classes). Financial Administration Completing monthly reconciliations of all revenue received in the General Ledger and uploading it onto MS Teams. Updating, monitoring and reconciling the monthly Membership Cancellation Registers. Updating, monitoring and reconciling monthly General Ledger files and Procurement Registers. Managing the overall expense budgets. Job Requirements/Pos Vereistes Relevant tertiary education. At least five years' working experience. Computer literate (Microsoft Windows and particularly Excel). Excellent planning, administrative, organisational and reporting skills. Exceptional customer service skills. Strong interpersonal skills. Excellent attention to detail. Good written and verbal communication skills. The ability to thrive in a team within a diverse work environment. The ability to take initiative. Effective conflict management skills and techniques. Availability and willingness to work after hours and on weekends. Recommendation/Aanbeveling Three to five years' experience in the health and fitness industry. Experience in direct gymnasium membership marketing and sales. Above-average knowledge of Human Resources Management, including Labor Relations.
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