General Manager Nobu

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art, and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job; it's our passion.
Job Summary To co-ordinate and manage all elements of the restaurant dining experience by ensuring the smooth running of the restaurant. Maintaining the standards and ensuring staff follow guidelines and procedures. Manage all areas of Human Resources including payroll, all personnel documentation, disciplinary action, etc. To oversee and supply feedback to all levels of staff by way of performance appraisal.
DIRECT AND MANAGE NOBU RESTAURANT TO ACHIEVE FOOD & BEVERAGE GOALSUtilise leadership skills and motivation to maximise employee productivity and satisfaction.Monitor hotel's overall service and teamwork daily, and make recommendations for improvement to Department Heads.Select and develop strategies to improve guest service, food production techniques, and efficiency.Analyse financial reports relating to food & beverage, and take corrective action and follow-up.Achieve goals for "willingness to return," "customer complaints per thousand," and "customer comment index."Manage and co-ordinate pricing and preparation of menus, beverages, and wine lists by taking into consideration:local requirementsmarket needscompetitiontrendspotential costs and labour costsavailability of food & beverage productsmerchandising and promotionsApprove all wine purchasing and other food & beverage items in accordance with corporate quality standards.With the NOBU Chef, maintain an updated recipe file for all food and beverage items to include:sales historysales mixactual costspotential costspar stocksproduction timePrepare NOBU restaurant business plan based on input from Food and Beverage Manager.Assist in the development of the Food & Beverage department's annual business plan, by developing strategies to increase sales in food & beverage in NOBU.LAWS, REGULATIONS AND POLICIESMonitors and ensures NOBU restaurant follows all applicable laws.Monitors purchasing practices to ensure maximum quality at the lowest possible price.Monitors and ensures the highest levels of guest satisfaction by providing quality guest services and products within corporate standards.HUMAN RESOURCES MANAGEMENTScreens, interviews, and selects potential Assistants & Supervisors for the department.Assists in the selection process.Develops and recommends appropriate training to meet guest needs. Checks that staff meets and exceeds guest expectations by training and encouraging staff to provide Blow Away service.Identifies training needs and ensures staff receives training, including skills training to provide consistent, reliable service.Assists food and beverage Department Heads to assess training needs and develop their departmental training plans.Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for them together with the Human Resources Manager.Conducts and guides Department Heads, and works closely with the Human Resources Manager on the following Human Resources related tasks:Performance appraisalsCoachingCounsellingDiscipline and grievanceEmployee relationsWage and salary administrationCompensation and benefitsSuccession planningEMPLOYEE RELATIONSFosters and develops effective employee relations within the department and throughout the hotel.Establishes and maintains effective internal communications, including daily meetings with own Assistant manager and Supervisors, to ensure optimum teamwork and productivity.Conducts monthly departmental meetings with all food and beverage staff present. Looks for ways to motivate and challenge employees.HEALTH AND SAFETYEnsures that all potential and real hazards are reported and reduced immediately.Fully understands the hotel's fire, emergency, and bomb procedures.Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees.Ensures that employees work in a safe manner that does not harm or injure self or others.Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division.Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations.Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct of hotel employees are maintained by all employees in the department.To be aware of, and comply with, safe-working practices as laid down under the Health and Safety at Work Act 1974, as applicable to the workplace. This will include the awareness of any specific hazards at the workplace.SERVICELiaise with staff in relation to customer satisfaction.Manage the floor in its entirety during the shift, overseeing reservations, table plans, assigning staff to areas of the restaurant, organisation of functions, meeting and greeting customers, and staff training.Ensure staff follow the standards and rules set by the company to attain excellent customer service.Keep a positive attitude at all times and constructively promote Nobu Cape Town.Endeavour to continuously motivate staff through constructive feedback, suggestions, and ongoing training.Ensure that all customer dealings are made according to the set procedures.To arrange the service and restaurant for the shift including the seating plan, optimising the booking sheet including working with VIPs and regulars.Discuss issues with managers about staff performance so appropriate action can be taken.Keep company and client information confidential at all times.Achieve budget targets and control staff wage levels.PERSONNELTo oversee all aspects of HR for the group including conducting all disciplinary action, maintaining the payroll system, and advising captains and managers on correct procedures.Documenting all staff issues including employment forms, disciplinary actions, etc.Organising visas for staff when required.Maintaining staff levels including advertising and interviewing in conjunction with the Managing Director.Organise induction packs and ensure staff have been inducted correctly.Liaising with security about lockers and keys.Liaising with the hotel in regards to the supply of uniforms for staff.Create and maintain the performance appraisal system.Inform MD about people due for pay reviews and supply the necessary paperwork.Ensure Health and Safety and Fire Safety regulations are adhered to.MISCELLANEOUSAttends meetings and training required by the EAM Food and Beverage Manager and assists colleagues to perform similar or related jobs when necessary.Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently.Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel's stakeholders.Maintains own working area, materials, and company property clean, tidy, and in good shape; reports defective materials and equipment to appropriate individual.Continuously seeks to endeavour and improve the department's efficient operation, and knowledge of own job function.Is well updated on, and possesses solid knowledge of the following:Hotel fire, bomb, and emergency procedures.Hotel health and safety policies and procedures.Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights).Hotel standards of operation and departmental procedures.Current licensing relating to own department and the hotel.Accepted methods of payment by the hotel.Short and long term hotel, as well as corporate marketing and promotional programs.Corporate clients and clients generating high business volume.Union agreements.GENERALTo attend the weekly captain and managers meeting.Create trainings to ensure staff knowledge in all areas of the restaurant.Additional Assess guest complaints/issues taking proper, prompt, and effective corrective action to ensure the best possible satisfaction to our guests.Conduct oneself in such a manner as to reflect Nobu Cape Town's standards. Act as a leader and role model for all staff to emulate.Give feedback to managers and captains relating to guest satisfaction.Maintain communication with management and captains relating to ongoing and new training concepts.SKILLS, QUALIFICATIONS AND REQUIREMENTS A three-year college degree or equivalent education/experience.Four years of employment in a related position in a luxury hotel or resort.Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession. This includes the knowledge required for management of people, complex problems, and food and beverage management.Ability to study, analyze, and interpret complex activities.Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients.Highly organized and able to prioritize and meet deadlines in a fast-paced environment.Computer literacy a must, with a strong knowledge of Word, Excel, Outlook, and PowerPoint.Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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