General Manager - IT Application Operations.Technology Information Johannesburg, Gauteng, South Africa
Want to know more about us? We've got you! Please scroll to the end of the section to get to know us better. Responsibilities • To develop the strategy and provide strategic leadership to the MTN IT Operational Delivery division, manage the MTN IT Service Operations Centre (SOC) and Delivery Operations Teams for MTN SA
• To oversee the provision of technical support, guidance and advice on IT operational issues across MTN SA regions, and ensure enhancement and alignment of managed services in line with changing business requirements
• To ensure that services offered meet the pre-defined service quality levels for an optimal subscriber experience defined by MTN SA & Group
• Ensure that the IT Service Management Strategy, Framework and policies, are deployed both tactically and operationally across the enterprise, and ensure compliance with agreed Service Levels to ensure optimal world class Service Management
Qualifications • Degree in Information Technology/ Computer Science or Engineering
• An MBA or a Masters qualification would be advantageous
Experience Minimum 10 years' experience including:
•Minimum 5 years of Senior Management Experience
•Minimum 5 years in telecommunications industry
•Work across diverse cultures and geographies
•In depth knowledge of Network management & monitoring
•Track record in IT Service Assurance
•Good knowledge of Technological sector and the relevant prevailing legislation
•Good knowledge of technology governance
About UsWe are a purpose and value-led organization.
At MTN, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work,everyday. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drivesmeaningfulresults. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering usas your career partner to make a mark in the world.We look forward to your application!
About the Team The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.Consultancy Role: Provide expert advice to the organization and it's managers on any aspect of workforce management and employee relations and performance.Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.#J-18808-Ljbffr
