General Manager

General Manager.
Wildlife Sanctuary - Tourist destination - Gauteng.
Strong Operational Management required.
Minimum 10 years Operational Management Hospitality & Conservation & Husbandry experience.
Responsible and accountable for complete Guest satisfaction.
Responsible and accountable for operational quality and standards of all operational departments.
Oversee the operations functions of the property.
Handling complaints, and oversee the service recovery procedures
Developing service improvement actions, carry out costs savings
Closely monitor the hotels business reports on a daily basis and take decisions accordingly
Prepare monthly financial reporting
Assisting in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services

REQUIREMENTS

Excellent staff relations & management (250 unionized staff)

Good labour Law knowledge.
Good Financial Acumen - present reports to Head Office

Excellent Food and Beverage management skills

In control of 2 restaurants pub and wedding, banqueting & functions / conference venues.
Total management of :

F.B Department

Guest Relations

Human Resources

Maintenance

Training

Housekeeping

Husbandry & Conservation

- Proven skills & track record in F&B management and all other departments
- Well-spoken and presentable
- Be guest-centric ensuring great experiences
- Innovative and creative - To drive hospitality to new levels
- Must be experienced in managing, training, cost control and have strong administrative skills
- Relationship building, with staff, guests, the community, the industry (agents and other properties)
- Strong leader who has been in charge of employees before
- Formal  degree/diploma preferable
- Lateral thinking ability
- Initiative
- Must be able to cope under pressure to meet guests needs