General Manager

Main purpose/objective of the position:
To manage a Centre by optimizing all trading opportunities, including lease agreements, and ensuring that the portfolio's financial performance remains sound.
Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, managing and controlling personnel, service contractors, repairs, revamps, tenant installations, inspections, and general building administration.
This position will require an all-rounded property professional. Profit responsible.
Decision-making authority:
Subject to the mandate as received from Portfolio Management
Experience / Education:
3-5 years' experience in the property/centre management industry.
Minimum qualification Grade 12 or equivalent.
Registered with the Property Practitioner Regulatory Authority
Fidelity Fund Certificate – NQF 4 & PDE qualification
A property-related tertiary qualification would be a recommendation.
Retail experience essential.
Skills required:
Budgeting & Financial Management
Business writing skills
People management skills
IT literacy
Administration skills
Driver's license
Knowledge required:
Property / Centre Management industry
Basic technical knowledge
Contract management, elementary financial management
Workable knowledge of Company policies and procedures, in-depth knowledge of lease agreements,
Understanding of cost budgeting, basic knowledge of statutory requirements
Competencies required:
Problem-solving & decision making
Customer Relationship Building
Communication
Team leadership
Financial & business acumen
Confidence, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience.
Major drivers of work volume:
1) Vacancies
2) Geographical spread of Cluster
3) Grading and complexity of buildings in Cluster.
4) Lease renewal cycle
5) Level of service required (tenant/building profile)
6) Profile of the centre (s)
7) Number of building owners
Interface/relationships with: Internal:
Facilities Consultant
Portfolio Manager
Operations Manager
Financial Team
Debtors Administrator
Lease Administrator
Receptionist
External:
Landlord
Asset Manager
Tenants
Local community
Service Contractors
Local Authority
Business forums and chambers.


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