Location: City of Johannesburg Metropolitan Municipality, South AfricaJob published: 04-03-2024Job ID: 34759Job DescriptionOur client, a leading supplier of Industrial Equipment, is looking for a General Manager based in Cape Town.The successful candidate will be reporting into the Managing Director and will manage efficient branch operations of 4 branches in the Western Cape.Duties and Responsibilities:Ensure achievement of profitability by managing margins and discounts.Ensure the company's ways of selling are adhered to by Sales Reps.Monitor and manage expenditure within flexi budgeting (revenue and income achievement).Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch.Ensure goods received are checked, GRV'd, and put away daily.Ensure accuracy of stock through daily cycle counts.Ensure customer satisfaction by delivering in full and on time.Achieve agreed Customer Service turnaround standards.Ensure deliveries to Customers by the couriers are within agreed service standards.Monitor Customer service standards in the Call Centre / Internal Sales.Ensure the Warehouse operates within standard operating procedures.Ensure all complaints and queries are resolved within SLA's e.g., logistics, pricing, returns, and repairs.Establish and build Customer relationships and take personal ownership of resolving complaints.Drive usage of digital platform by promoting and implementing online transactions.Manage head counts and overtime within agreed budgets.Maintain effective leave planning and absenteeism management.Facilitate training and development interventions.Review performance in discussion with employees, agree ratings, and set goals for new period.Continuously communicate and provide constructive feedback and coaching to employees.Take disciplinary action where required.Develop formal succession plan for key positions.Adhere to OHSA requirements e.g., training, safety reps, administration, meetings.Ensure the protection and security of all company assets within policy and procedure.Implement and ensure adherence to all internal controls.Compile meaningful and accurate management reports.Education and Experience:Grade 12.3-year qualification in Business Management or Commerce.Minimum 8 years Sales and Operational Management, preferably in the PPE / Wholesale / Retail Industry at a Senior Management Level.Must be willing to travel.Knowledge and Skills:Strong leadership skills.Organized with attention to detail.A Team player.Proactive nature.Excellent communication and interpersonal skills.
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