Responsible and accountable for complete Guest satisfaction of all guests visiting the Hotel - Responsible and accountable for operational quality and standards of all operational departments of the Hotel - Oversee the operations functions of the hotel - Implement policies and procedures, as agreed with the Operations Manager of Extraordinary Resorts - Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards - Lead all key property issues including capital projects, customer service and refurbishment - Hold all daily briefings and monthly staff meetings - Handling complaints, and oversee the service recovery procedures - Involved with finance team in compiling Operating Budget, Marketing & Sales Plan and Capital Budget - Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded - Deliver hotel budget goals and set other short- and long-term strategic goals for the property - To achieve optimum financial results and improve on set budget - Developing service improvement actions, carry out costs savings - Strong understanding of P&L statements and the ability to react with impactful strategies - Closely monitor the hotels business reports on a daily basis and take decisions accordingly - Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
- Maximizing room yield through innovative sales practices and yield management - Prepare monthly financial reporting for the owners and stake holders - Assisting in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services - Act as a decision maker in hiring of key staff together with senior management - Achieve good communication and to interpret and enforce agreed management decisions, policies and attitudes to achieve Extraordinary objectives - Instil a culture of learning and assist in creating a company for staff and customers.
- Coordination with HOD's for the execution of all activities and functions - Overseeing and managing all departments and working closely with department heads on a daily basis - Corporate client handling and take part in new client acquisition along with the sales team whenever required - Responsible for statutory compliances, Occupational Health & Safety, fire regulations and other legal requirements - Chairman and facilitator of EE actions - Well-rounded knowledge of Industrial relations in order to chair and initiate hearings - Planning and overseeing of preventative maintenance