We are seeking a dynamic and experienced General Manager to oversee our guest housing and maintenance operations.
The successful candidate will be responsible for ensuring the highest standards of service and maintenance, managing a dedicated team, and driving the overall success and profitability of our properties.Key Responsibilities:Leadership & Management: Lead, mentor, and develop a team of hospitality professionals, including front desk staff, housekeeping, and maintenance personnel.Operational Excellence: Ensure smooth day-to-day operations of all guest housing and maintenance services.
Implement and maintain standard operating procedures to ensure consistency and quality.Guest Experience: Oversee all aspects of guest relations, ensuring that every guest receives outstanding service.
Address and resolve guest complaints promptly and professionally.Maintenance Oversight: Ensure that all properties are well-maintained and meet safety and quality standards.
Coordinate and supervise maintenance schedules and repairs.Financial Management: Develop and manage budgets, control costs, and optimize revenue.
Monitor financial performance and implement strategies to achieve business goals.Compliance & Safety: Ensure all operations comply with local, state, and federal regulations.
Maintain a safe and secure environment for guests and staff.Strategic Planning: Identify opportunities for growth and improvement.
Develop and implement strategic plans to enhance the guest experience and operational efficiency.Qualifications:Degree in hospitality management, Business Administration, or related field preferred.Minimum of 5 years of experience in a managerial role within the hospitality industry, with a focus on guest housing and maintenance.Proven track record of successful team leadership and operational management.Excellent communication, interpersonal, and problem-solving skills.Strong financial acumen with experience in budget management and financial reporting.Ability to work in a fast-paced environment and manage multiple priorities.Job Type: Full-timePay: R25000,00 - R30000,00 per monthEducation:Diploma (Required)Experience:Guest House Management: 5 years (Required)
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