Job Description - General Manager - Hilton Durban (HOT0AUYF)
Job Number:General Manager - Hilton Durban (HOT0AUYF)
Work Locations:Hilton Durban, 12-14 Walnut Road, Durban 4001
The Brand - Hilton Hotels & Resorts
For nearly a century, Hilton Hotels & Resorts has been proudly welcoming the world's travelers. With more than 610 hotels across six continents, Hilton Hotels & Resorts provides the foundation for exceptional travel experiences and values every guest who walks through its doors.
The Property
Located in Durban's city center, the Hilton Durban offers 348 rooms just one kilometer from North Beach and adjacent to the International Convention Center. The hotel features an outdoor pool, a spa, 13 meeting rooms for all events, and multiple dining options.
The Role
This exciting General Manager position will be responsible for managing the re-opening phase and repositioning of the hotel, ensuring an excellent Guest and Team Member experience while managing profitability and meeting our Owners' expectations.
What will you be doing?Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage and lead the re-opening and repositioning phase of the hotel.Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction, and Team Member engagement goals are met.Lead in all key property issues including capital projects, customer service, and refurbishment.Deliver achievable hotel budgets and set strategic goals for the property.Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.Comply with and exceed Hilton Brand Service Standards.Manage and develop the Hotel Executive team to ensure career progression.Respond to audits to ensure continual improvement is achieved.What are we looking for?The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience, and Team Member engagement. You should maintain the following:
An established GM in a similar sized hotel at an international brand.Strong ability to collaborate and foster networks with owners, contractors, and corporates.Experience of immersing yourself in the community and identifying commercial opportunities.Exceptional people leadership and retention of talent.Experience managing budgets and forecasting results in a similar sized property.Degree or diploma in Hotel Management or equivalent.What is it like working for Hilton?Hilton is a leading global hospitality company with a diverse portfolio of world-class brands. We prioritize understanding and integrating our Team Members' unique perspectives and voices to cultivate a diverse and inclusive environment for all.
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process.
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