Job Title: General Manager: Cargo Verification OperationsDepartment:MMS Technical ServicesReports To: Operations ManagerLocation: Based in Cape TownContact Details: ****** | ****** Summary:The General Manager, Cargo Verification Operations, is responsible for overseeing all cargo verification activities across a larger geographic area or potentially global operations. This role involves strategic oversight, policy development, and leadership of multiple regional teams, ensuring that all operations align with client specifications and maintain the highest standards of accuracy and integrity. The General Manager will drive continuous improvement initiatives, optimise operational efficiency, and foster a culture of safety and compliance.Key Responsibilities and related tasks:Strategic Leadership:Develop and execute strategic plans for cargo verification operations, aligning with company goals and client requirements.Oversee and support Regional Managers and their teams to ensure operational consistency and excellence.Identify and implement industry best practices across all locations.Operational Management:Ensure standard operating procedures (SOPs) are consistently followed and updated as necessary.Oversee the development and implementation of strategies to enhance inspection efficiency and accuracy.Monitor and manage key performance metrics across all regions.Team Development:Foster leadership and professional development within regional teams.Implement training programs to enhance skills and knowledge across all levels.Quality Control and Compliance:Ensure compliance with all regulatory and safety standards across operations.Conduct regular audits and reviews to maintain high standards of quality control.Stakeholder Management:Build and maintain strong relationships with clients, suppliers, and other stakeholders.Ensure timely and effective communication with all relevant parties.Continuous Improvement:Drive initiatives to continuously improve operational processes and systems.Implement technology and innovations to enhance verification accuracy and efficiency.Financial Management:Develop and manage budgets for cargo verification operations.Monitor financial performance and implement cost-control measures.Strategic objectives / Key Performance Areas and Key Performance Indicators:Strategic objectives / Key Performance Areas (KPAs)Objective, measurable Key Performance Indicators (KPIs) within the control of the employeeOperational EfficiencyReduce average time for cargo verification by X% annually.Increase verification accuracy percentage to Y%.Team Leadership and DevelopmentAchieve employee satisfaction scores of Z% or higher.Meet or exceed performance targets for 90% of team members.Continuous ImprovementImplement at least N process improvements per year.Achieve a Y% increase in overall productivity..Compliance and SafetyReduce the number of safety incidents to less than A per year.Achieve compliance audit scores of B% or higher.Stakeholder ManagementEnsure all communications are timely, with responses within C hours.Improve stakeholder feedback scores by D% annually.Financial PerformanceStay within budget for operational expenses.Achieve a Y% reduction in operational costs.Qualifications:Relevant tertiary qualifications (Logistics, Supply chain, Processing, Human resource management)Extensive experience in logistics, cargo inspection, or a related field, with a proven track record in a senior managerial role.Strong understanding of the metals industry and related compliance standards.Advanced certifications in logistics, supply chain management, or quality control are preferred.Demonstrated ability to oversee and manage multiple regional teams effectively.Excellent organisational and leadership skills.Proficient in relevant computer applications and data analysis tools.Advantageous: Experience in weighbridge operations, sampling, and sample preparation practices within the minerals processing industry.Computer literateRequired attributes:Leadership - Exceptional ability to lead, inspire, and manage diverse teams across multiple regions or countries.Strategic Thinking - Strong capability to develop and execute strategic plans that drive operational excellence.Communication - Superior communication skills to manage relationships with internal and external stakeholders effectively.Problem-solving - Advanced problem-solving skills to swiftly address operational challenges and discrepancies.Analytical Skills - Ability to analyse complex data and metrics to drive informed decision-making.Industry Knowledge - In-depth understanding of the logistics, cargo verification, and relevant industry standards.Willing to travel extensively in the Copper Belt and neighbouring countries#J-18808-Ljbffr
