General Aftersales Manager

Main Purpose of JobThe successful candidate will have to ensure the profitability of the After Sales Departments.
The successful candidate will furthermore be responsible to ensure manufacturer and dealership targets are met.
Lastly the candidate would need to have strict control over inventory and quality of tradesmanship and service.
Qualifications, Experience and Skills RequiredGrade 12 certificateMinimum of 3 years' managerial experienceMinimum of 3 years' parts and workshop management experienceTrade CertificateStrong Knowledge in systems, engines and diagnostic toolsStrong leadership skillsSelf-driven and ability to drive targets.Analytical & problem-solving skillsStrong Marketing Skills Exceptional communication skillsExceptional customer serviceClear criminal recordComputer LiterateValid driver's licenseKey Duties and ResponsibilitiesEnsure quality of service are met as well as profitability.Manage workshop flow.Handle all after sales related issues.Liaise with OEMMonitor stock levels daily to ensure relevant manufacturer stock levels are maintained.Manage cash outstanding on a daily basis.Manage and actively clear out aged stock.Conduct stock takes on a weekly, monthly, quarterly, and yearly.Ensure targets and profitability are met.Ensure customer satisfaction.Develop and implement marketing strategies.Manage team for high performance culture.To visit distributors, fleet owners, trade outlets and shops to sell parts and accessories and servicesTo ensure company discount structure is properly applied.To care for company property and ensure economic use e.g.
car/delivery van.