Gap Core Servicing Consultant

Job Description The Gap Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products.
Manage our customer experience with excellence and accuracy.
JOB DETAILS KEY OUTCOMES (not limited to) Level 4 and 5 process elements Manage incoming queries and outbound responses with: - Members - Service Providers  - Intermediaries  Provide product specific information  Assess and determine when there is an operational query Identify and escalate priority issues  Manage and resolve customer complaints Maintain client information   Complete administrative tasks  Qualifications SPECIAL REQUIREMENTS PERSON DETAILS: WORK EXPERIENCE REQUIRED 1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience PREFERRED EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED Matric Certificate  PREFERRED TECHNICAL SKILLS OR KNOWLEDGE REQUIRED Knowledge of customer service practices and principles Excellent listening, verbal and written communication skills  Ability to handle stressful situations appropriately  Proficient in Microsoft and Excel  Call centre systems and multi-tasking PREFERRED Additional Information         Accountability       Action orientated       Collaborative       Communication       Business writing skills       Manage complexity       Problem solving skills       Decision thinking       Encourages engagement        Resilient and adaptive       Resourceful       Demonstrates self-awareness       Purpose driven       Significance and values orientated