Futures Clearing Operations ManagerApply
Location: Johannesburg
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: R20757
Job DescriptionTo drive compliance with regulations by implementing and maintaining internal controls, identifying process improvements, and supporting new product implementation and development. To take responsibility for managing significant components of the day-to-day trade execution operations and maintain service level agreements with various stakeholders.
Are you someone who can: Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.Develop and implement an area operational plan in achievement of Business objectives.Manage business process efficiency and improvement by identifying and directing the analysis of existing processes to identify gaps and opportunities for improvement to mitigate operational risk and ensure all processes are documented and updated regularly.Implement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.Work closely with Operational Managers to monitor exceptions, ensure they are resolved promptly and analyze and address operational breakdowns and gaps.Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.Research, enable and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.Monitor customer feedback reports and align processes to maximize efficiencies.Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.Identify system issues and liaise with Technology to remedy and work with the team to identify opportunities for system enhancement.Implement and provide input into the development of governance and compliance procedures and processes within area of specialization and identify risks.Network and participate in specialist risk forums where required.Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.Control expenditure and identify process improvements to contain and reduce costs.Identify and utilize opportunities within the product operational fulfillment processes for revenue growth to deliver on sales targets.Ensure that teams in operations maintain a full understanding of both the internal and external customer needs to deliver a quality service.Ensure customer service solutions are aligned to the business operational plan and organizational values and service standards.Communicate how customer service solutions will be implemented and secure buy-in.Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.Ensure resolution of customer queries and complaints timeously and ownership of issues.Build relationships that allow for managing expectations, sharing knowledge and diverse insights, and creating buy-in by engaging in cross-functional relationships.Understand competencies and skills required for own and employee's development and performance.Identify development needs and select effective solutions to address own and employee development needs.Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.Provide on-the-job coaching and guidance.Manage team delivery against goals in the area of responsibility.Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures.Participate in Talent Management practices and processes in line with HR policies and procedures.Implement employment equity plan targets in all recruitment and employee movement activities.Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback.Ensure skills are transferred in specific functions.Ensure conflict resolution and respond to any complaints or concerns.Set relevant stretch goals for team and motivate achievement.Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.Build and sustain collaborative working relationships with relevant peers and stakeholders, both internal and external, to achieve productivity synergies.Participate in specialist communities of practice and contribute positively to organizational knowledge improvement.Complete market community testing and attend market initiative workshops.You will be an ideal candidate if you have: Minimum of a bachelor's degree in the discipline of Finance, Commerce, or Investment Banking.Preference for a Post Graduate qualification in Finance, Commerce, Investment Banking, or Trading.Experience and Skills: Minimum of 3 - 5 years' experience in a similar environment, with 1 - 2 years ideally at junior management level.Minimum of 5 - 8 years' overall experience in a similar environment, in a Corporate Investment Banking (CIB) industry.CIB operations process management and team leadership.Financial markets and CIB product knowledge.Basic operational risk knowledge in financial services (investment banking), including KYC and AML.Financial and accounting knowledge.You will have access to: Opportunities to network and collaborate.Challenging working environment.Opportunities to innovate.Job DetailsApplication Closing Date: 16/09/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose this information to other parties.
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About UsA leading corporate and investment bank in South Africa and the broader Africa continent, RMB offers large corporate and institutional clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. RMB's talent is expected to be high performing whilst fixing for real-world challenges such as funding the green economy through sustainable finance transactions; unlocking transformation with innovative BEE deals; providing financial and strategic support to management teams in the unlisted sector; financing infrastructure that will uplift economies and improve the lives of millions of people – all of this is about thinking big.
If you are invested in making a difference on a serious scale, RMB is where you should build your career and explore new ways to contribute to a better world.
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