SAP supports a wide range of business processes, ie Inventory Management, Article Master Data, Site Master Data, Promotions, Procurement, Sales and Distribution etc.
You should have a good understanding of these business processes and how they are implemented in SAP.
This knowledge will help you identify and troubleshoot issues that may arise within these processes. Analyse and resolve Application issues within the service level agreement (SLA). Provide world class standby to end-users after hours. System configuration. Ensure alignment across SAP and non-SAP systems Identify repeated incidents and provide root cause analysis and possible solution that are feasiable. System Enhancements/Optimizations of existing/new SAP programs following the end to end SDLC process. Schedule knowledge sharing sessions with support consultants for Enhancements and Optimizations implemented Document troubleshooting steps for future use Sales / Retail / Business Development jobs
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