time left to apply End Date: December 16, 2024 (6 days left to apply)
job requisition id JR102489
Providing first and second level support to users experiencing technical difficulties with the SAP software.
Minimum requirements SAP Retail Processes: Understanding of Business Processes Functionality available in SAP. SAP supports a wide range of business processes, ie Inventory Management, Article Master Data, Site Master Data, Promotions, Procurement, Sales and Distribution etc. You should have a good understanding of these business processes and how they are implemented in SAP. This knowledge will help you identify and troubleshoot issues that may arise within these processes.
Competencies Technical Expertise: Understanding of SAP Software.
Problem Solving and Troubleshooting: Excellent problem-solving skills to identify and resolve issues efficiently. Analyze complex problems, conduct root cause analysis, and apply logical thinking to find effective solutions.
Communication Skills: Be able to clearly communicate technical concepts to non-technical users and stakeholders. Active listening, asking relevant questions, and documenting solutions and instructions are important aspects of communication skills.
Customer service Orientation: Have a customer-centric mindset. Be empathetic, patient, and responsive when dealing with user issues. Strive to provide excellent customer service and user satisfaction.
Adaptability and Learning Agility: Willing to learn new features, functionalities, and technologies related to SAP. Be proactive in keeping up with industry trends and acquiring new skills and knowledge.
Analyse and resolve Application issues within the service level agreement (SLA).
Provide world-class standby to end-users after hours.
System configuration.
Ensure alignment across SAP and non-SAP systems.
Identify repeated incidents and provide root cause analysis and possible solutions that are feasible.
System Enhancements/Optimizations of existing/new SAP programs following the end-to-end SDLC process.
Schedule knowledge sharing sessions with support consultants for Enhancements and Optimizations implemented.
Document troubleshooting steps for future use.
Closing date: 15 December 2024 Discover who we are
About UsAt Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality and value.
Why Pick n Pay? At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded.
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