Key Accountabilities/ Principal Responsibilities
Primary Duties
Technical and Soft Services Project Leadership
Growth, budgets, profitability and cost control
Manage Technical maintenance and project development
Manage staff performance
Contract Management and Procurement
Manage CAFM System
Administration
Health and Safety Compliance
Security compliance
Quality assurance for Technical, OHSE and Security
Secondary Duties
Leadership
Work closely with and support management to achieve project deliverables.
Define and implement effective project and operational structures to deliver objectives, OHSE and compliance and service delivery to establish project direction and culture.
Responsible to ensure business objectives regarding the day-to-day operations are met.
Develop and implement a comprehensive control strategy aligned to the broader business objectives.
Formulate and update risk assessment strategies to proactively minimise the impact which affect operations.
Oversee rollouts of new services and the operational risks involved in these rollouts.
Create and implement procedures and/or work instructions for services.
Introduce adapt procedures in response to operational changes.
Growth, Budgets, Profitability and Cost Control
Act as Technical and Soft Services Consultant expert on the project.
Develop and maintain a successful business partnership with clients.
Identify value-added opportunities and make proposals or presentations to the client.
Develop, implement and maintain best practice for client services.
Check, manage and monitor compliance of the SLA.
Develop an effective, customer-based, proactive relationship at all levels with the client.
Ensure profitability and manage, control and ensure cost containment.
Initiate maintenance projects to improve efficiency and reduce operating costs.
Manage Technical maintenance and Soft Services
Oversee and manage all technical maintenance and soft services requirements.
Provide vision to all reporting staff to complement the business vision.
Ensure policies and practices are constructed to attain the right placement of staff.
Conduct regular meetings with functional area heads to ensure compliance in reaching business objectives.
Manage staff performance
Oversee and manage the allocation of duties to all subordinates.
Manage and oversee team performance via the formal performance management system.
Ensure all subordinates are fully conversant with governing standards.
Provide advice, guidance and technical support to enhance development and create learning opportunities.
Mentor and train staff in technical and behavioral competencies.
Oversee effective disciplinary and grievance management.
Ensure training and development strategies are accomplished timeously and cost-effectively.
Contract Management
Oversee and manage all administrative elements of the contract.
Managing contract risk and implementation.
Controlling budgets, costs and revenue, and driving profitability.
Ensure proper procurement in line with Company policy.
Set up proper contracts and SLAs and manage Company risk.
Prepare reports and make recommendations for improving facilities services and Operations.
Manage CAFM System within Technical Environment
Advise on the best method in setting up and tailoring to project needs.
Allocate users to effectively use the system.
Monitor, manage and control inputs and outputs.
Administration
Design and implement administrative standards in Procurement, Accounts and CAFM.
Ensure implementation of quality management systems.
Responsible for adherence to Company policies across project operations.
Health and Safety Compliance
Ensure compliance to all Health and Safety Standards.
Implement Contractor Health and Safety Management system.
Quality
Implementation of the quality management system and continually improving its effectiveness.
Ensuring statutory and regulatory compliance.
Oversee Technical team and work quality.
Key Skills and Experience
Grade 12.
Technical qualification in the built environment industry is advantageous.
Minimum 10 years built environment experience in Facilities Management capacity.
Knowledge and experience of Soft Services Management and Technical Services Management.
Sound Financial Risk Management experience.
Familiar with OHSA, Municipal bylaws, and Labour Relations Acts.
Familiar with ISO9001 & 18001 Staff Management systems.
Computer literate in MSOffice suite.
Own transport and valid driver's license.
Willing to work beyond normal hours.
Previous people management experience.
Solid written and verbal communication skills.
Strong contractual skills and understanding.
Driven and passionate.
People and Management Skill
Strong leadership qualities and confident decision maker.
Excellent interpersonal skills in working with multicultural teams.
Highly effective communicator in both written and verbal form.
Committed to professional ethical standards.
Fluent in both English and Afrikaans.
Key result areas
Understand role of reporting to the business and client.
Understand role of managing staff to ensure output is aligned with business requirements.
Understand interworking with various teams to ensure client financial compliances.
Understanding that feedback and communication is critical to success.
Understanding quality and service delivery.
Additional Responsibilities and Skills
The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.
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