Role Summary We are looking for a vibrant, analytical and innovative individual to work as a Senior Functional Analyst in an agile, Telco environment. Responsibilities Create detailed requirement documentation, user stories, use cases and process flows diagrams.Facilitate workshops and meetings to gather feedback, resolve conflicts, and make informed decisions.Foster a collaborative and high performing team environment, promoting transparency, trust, and open communication.Review business requirements specification and high technical design specifications.Create and oversee business and functional requirements specifications (FRS) in support of business processesCommunicates closely with developers to clarify functional requirements and address any questions or issues.Support the development team in achieving their goals, providing guidance on best practices and Agile principles.Collaborates with testing teams to define test cases based on functional requirements.Encourage a culture of learning, adaptability, and innovation within the team.Collaborate with stakeholders to elicit, document, andprioritise requirements, user stories, and acceptance criteria.Conduct interviews, workshops, and research to understand business processes and identify improvement opportunities.Analyse and prioritise requirements, ensuring they are clear, concise, and aligned with business goals. Qualification & Experience Bachelors Degree in Business or related fieldMinimum of 7+ years of experience in Business/Functional Analysis or a related fieldExperience following an agile methodologyTools Experience JIRA/Octane, Confluence, draw io, miro CanvaExceptional analytical and conceptual thinking skillsTelco Experience is preferredPreferred Skills Coaching/mentoringProcess/continuous improvementFacilitationTechnical proficiencyCustomer FocusModelling and DesignProblem-SolvingProven ability to work independently and as a team memberGood communication (written and oral) and interpersonal skillsGood organizational, multi-tasking, and time-management skills