Full time Claims Assessor vacancy at Old MutualLocation: East London, South Africa
Deadline: 12 December 2024
Old Mutual is recruiting and accepting applications for a full-time Claims Assessor vacancy. The role will effectively investigate, adjust, and report on assigned claims, thus ensuring containment of all Non-Motor claims spend while providing excellent service and setting a culture of best practice within mandated responsibility.
You would: Process and Understand Non-Motor Claims Terms & Claim TypesBe aware of escalation metrics and approved channels.Analyze problems and formulate solving approaches.Identify signs and details indicating fraud.Understand the non-motor claims policies, activities, and procedures in the claims environment.Understand and Follow the Claims ProcessExplore alternatives available for claims assessing and settlement processes, moderation, building rates, and service providers.Map client needs to company specifications.Create collaborative relationships with internal and external stakeholders to enhance customer experience and value.Support the implementation of new systems and processes.Delivering Service to Internal and External StakeholdersActively follow service practices to determine the status of customer service and relations.Proactively identify customer solutions (process, product, systems) to address changing service requirements and ensure customer satisfaction.Establish productive operational relationships with key stakeholders in various channels and administrative teams.Cost Control and Governance AdherenceProactively ensure the use of time, resources, money, materials, or equipment is in line with policies and procedures.Comply with corporate governance policies, procedures, and standards.Operate within agreed mandates.Experience, Knowledge & Skills Required: National Senior Certificate (NSC)Higher Certificate in Short-Term Insurance (NQF 5)3-5 years Non-Motor Claims Assessment experienceCertified and Accredited Fraud Examiner (ACFE)Valid South African Driver's LicenseThe Recruitment Process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, culture & values, and more context on the role.Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team.Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification.Education: NQF Level 5 – Higher, Advance or Occupational Certificate or equivalentNote: Late applications will not be considered.
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