Who we areYoco is one of Africa's largest fintech companies, building an ecosystem of intuitive, dynamic payments and business tools. These connected tools are easy to tailor to diverse business needs, enabling brave businesses to do better and grow.
Founded in 2015, we now process over US$2 billion annually for over 400,000 businesses.
We are powered by over 330 people across our three talent hubs in the Netherlands and South Africa. We come from different backgrounds and have different viewpoints, so we can keep building cutting-edge financial tools for growing businesses.
We're growing fast. With growth comes compelling challenges, which means that if you're an ambitious problem-solver with big ideas you will be challenged, stimulated, and grow with us at Yoco. You have a passion for doing good. You're bright and grounded, experimental and brave.
We believe growing together is a commitment and that it means being uncomfortable and overcoming problems, and when faced with such problems seeing opportunities where others see barriers. But we know it's not for everyone.
We don't stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other. We're constantly evolving - and we're doing it fast.
Be Brave and Grow With Us.
About the Supply Chain & Fulfilment teamOur team is committed to operating an efficient and effective supply chain, ensuring an exceptional delivery experience for our customers. The Fulfilment team plays a crucial role in ensuring that our merchants and retailers receive their Yoco hardware seamlessly and on time. We collaborate closely with various departments to streamline and adapt our fulfilment operations, continuously enhancing our delivery process to meet and exceed expectations.
About the roleAs the Fulfilment Lead, you will be responsible for the end-to-end fulfilment process for our merchant and retailer orders. You will ensure timely and accurate order processing, whilst constantly looking to improve performance metrics. You will play a key role in ensuring customer satisfaction through a seamless and efficient delivery experience.
What you will be doingOverall responsibility for all hardware fulfilment operations:Card reader fulfilmentSim card fulfilmentRetailer fulfilmentHardware accessory fulfilmentInternal delivery fulfilmentReviewing our current fulfilment partner network and operationsSetting up a new fulfilment partner networkOverseeing our relationship with existing courier partners and distribution hubsUtilising data and metrics to analyse performance and drive continuous improvementPartner SOP/SLA/KPI definition and managementMaintaining a close relationship with the Customer Support team, to receive and evaluate merchant feedbackAbout youQualifications: Completed logistics or supply chain qualification is preferableProfessional track record: 5+ years in a last mile, order fulfilment or logistics role within a back-office setting, ideally in a supply chain or e-commerce environment.Leadership: Demonstrated ability to lead, motivate, and develop a team, with 2+ years prior experience in a team lead or managerial role.Technical Skills: Advanced proficiency with inventory management systems and order processing software (Oracle Netsuite experience advantageous).Logistics Expertise: Strong understanding of courier logistics and supply chain management principles.Logistics Partnership Management: Proven track record setting up and managing last mile, logistics partnershipsProblem-Solving: Excellent problem-solving skills with a proactive approach to identifying and addressing issues.Detail-Oriented: Willingness to dive deep into the details of operations and handle hands-on tasks as needed including defining and managing SOPs, SLAs, and KPIs.Strong analytical skills with the ability to interpret data and make data-informed decisions.The people we're looking forWe're looking for brave people who want to grow. And as Yoco grows we hope they stay with us, long term.
Growing can be a daunting task and it's not for everyone. We never stop pushing, we break things to rebuild, we challenge ourselves, and inspire each other to push further.
So, who are you? You're a curious problem-solver with a passion for doing good. You're bright and grounded, experimental and brave. You play open cards and get stuck in. You're not afraid of change. You close the loop.
Find out more about who we are here.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.
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