Responsibilities:
Receive Cash
Receive deposits and update on the applicable systems.
Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepping Cash on applicable system
Check container/Bag for damage/tamper and report all anomalies to Team Controller.
Acknowledge container/bag on applicable system.
All deposits must be processed in line with banks SLAs and SOPs on the applicable system.
Accurate prepping must be done to enable effective and efficient note counting.
Note Sorting
All deposits/notes prepped for (FDP/ACDP) must be sorted the same day and within the cut-off times.
Rejected notes must be sent to the Cash Processor together with the PCD cards and deposit slip and stop loss bag in the prepping box to verify and balance.
Reconciliation of ACDP deposits
Perform a reconciliation of all notes rejected in order to verify and validate.
All rejected notes to be manually checked for counterfeits, dye-stained, and mutilated notes.
Perform cash transfers to vaults.
Perform end of day balancing/reconciliation of all cash received.
Handle all transactions including shortages and surpluses according to SOPs.
Ensure that all transactions, including shortages and surpluses are handled according to SOPs.
Desktop deposit processing.
Check container/Bag for damage/tamper, report anomalies to Team Controller.
Acknowledge container/bag on applicable system.
All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
All deposits must be processed and balanced on the applicable system.
Perform end of day balancing/reconciliation of all cash received.
Sachet and Process Coin
Process bulk coin deposits in accordance with SBV's policies and procedures.
Sort and process teller coin transfers.
Bank system Integrated deposit processing
Validate all transactions linked to system integrations as per banks SLA.
Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer.
Verify deposit account number to eliminate losses or misposts.
Escalate system downtime/delayed batches to team controller.
Payroll and change
Payroll/change transactions must be processed in accordance with SLA per customer.
Report all discrepancies to the Team Controller timeously.
Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement.
Payroll entries to be processed within the banks SLA timeframes.
Maintain all equipment by reporting any defects on equipment to the Team Controller.
Obtain banks authorization prior to dispatching as per SOP.
Prepack/Treasury
Assist with the accurate packing and unpacking of Bank and ATM Cash.
Manage consumables in line with packing requirements.
Confirm that the bag and Seal No's are properly recorded.
Manage Equipment
Utilize equipment according to Standard Operating Procedures (SOPs) protecting and taking care of company assets.
Minimum Requirements:
Work Experience:
6 to 12 months previous cashier/teller experience advantageous.
Minimum Requirements: Education
Matric with Maths Literacy.
Special Training Or Requirements:
Successfully completed SBV Cash Processor training.
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