Our Client, a prominent retail group headquartered in the Western Cape, has been dedicated to providing exceptional services in the realm of Fast Moving Consumer Goods (FMCG) since their establishment in 2012. They consider their customers as part of their extended family and are committed to delivering on their promises: "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.Our client is recruiting for an experienced Fruit and Veg Supervisor to join their team at their store in Gugulethu, Cape Town.Job Purpose:To create and maintain a fully functioning, profitable Fruit and Veg Department and promote excellent customer service and communication, responsible for the full management of the bakery department and staff.Responsibilities:Meet customer needs with a smiling face and remember that the customer always comes firstManage all customer questions and concernsEnsure that Fruit and Veg staff adheres to all customer service requirementsUse customer suggestions and complaints to guarantee that the needs of the customers are being metIncrease customer numbers for the departmentPlanning the daily/monthly operations of the Fruit and Veg DepartmentReceiving stock and ensuring cutting, packing, and merchandising is up to the company's Policies and ProceduresParticipate in the sales and marketing of the Bakery DepartmentPlan, organize and participate in promotional activitiesResponsible for the general departmental costingKeep wastage and shrinkage to a minimumScheduling of the staff, ensuring adherence to scheduling procedureInduction and training of new staff members to the expected levelEnsure compliance of the staff daily duties plannedAddress performance and personnel issues in a timely mannerTake responsibility to meet the performance targets as set by Senior Store ManagementAdhere to company Rules and Regulations and Policies and ProceduresEnsure departmental cleanliness and hygieneEnsure that staff comply with the hygiene standards prescribed by the companyEnsure all security measures and procedures are always adhered toSkills required:Customer service orientated and a willingness to deal with people every dayAbility to create a teamwork environmentAbility to identify and solve problemsTake initiativeCommunication skills to train staff members and communicate problem areasAccurate with figuresInterpersonal skillsAttention to detail - AccurateCommitment to delivery and qualityGood people management skillsBe able to delegate effectivelyBe able to operate independently and as part of a teamGood administration skillsQualification:Grade 12 (Matric)1 to 2 years Fruit & Veg Department experience5 Years Store ExperienceSalary - Market relatedWorking Hours - Monday to Sunday (Shifts)Should you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number QW975XX6 in the subject heading or email body.Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd does not hold applicants accountable for any application fee.Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******
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