Dis-Chem Cascades, Durbanville requires a Frontshop Assistant to uphold the merchandising standards whilst supporting customer service at point of sales in accordance with Dis-Chem policies and procedures.
Essential: Grade 12 – Matric or Senior Certificate0 – 6 Months Retail work experienceAdvantageous: 1 Year work experience within RetailJob Description: Ensure that full ranges of products are on the shelves at all times and neatly presented.Maintain the stock on the shelves to ensure it has not reached its sell by date.Restock merchandise when needed to ensure maximum sales.Follow up on all out of stock queries from customers in a timely manner.Ensure delivered stock and/or stock pulled from the storeroom are stored and packed in the correct space.Ensure merchandise displays, labels, and pricing are correct and report discrepancies to management.Keep the storeroom organized, neat, and tidy.Keep up to date with new product knowledge to effectively assist customers.Assist with back shopping when required.Handle all merchandise carefully to prevent losses.Transact all purchases – receive, verify, and process all payments.Exchange merchandise for customers and accept returned goods when authorized by the Frontshop Leader.Process all loyalty cards including those of accelerated partners.Ensure cash is placed in the drop safe according to standard operating procedures.Ensure all line voids and price changes are approved by a Frontshop Leader and/or Retail Store Assistant.Ensure accurate cash flow at all times.Facilitate rotation of stock regularly and adhere to Dis-Chem stock control procedures.Report low stock levels, out of stock items, damaged stock, and expired stock to management.Assist with stock counting and general stocktaking.Identify and report damaged and expired stock immediately to management.Assist with loading and off-loading of stock when needed.Ensure boxes are flattened after unpacking stock and taken to the designated area.Establish a professional relationship with customers and provide friendly assistance.Report customer compliments and complaints to management.Adhere to the customer turnover per hour rate as per company benchmark.Assist with training new and current team members.Ensure outgoing stock/items/scripts are scanned and paid for.Keep daily takings inside the till drawer until placed in the drop safe.Report suspicious behavior to management.Maintain housekeeping according to Dis-Chem standards.Adhere to Dis-Chem Policies and Standard Operating Procedures.Follow Health and Safety rules and regulations.Adhere to the Dis-Chem uniform and personal appearance policy.Competencies: Essential: Knowledge of retail operations and administration.Ability to find solutions to potential issues and know when to escalate problems.Comprehension of fundamental arithmetic.Effective verbal communication skills.Timely response to customer questions.Recognition of the need for procedures and adherence to them.Personal responsibility for quality and timeliness of work.Advantageous: Basic computer skills (Word, Excel, and Outlook), numerical skills, SAP.Special conditions of employment: Be able to work retail hours.South African citizen.MIE, no criminal record, and clear credit rating.Remuneration and benefits: Market-related salary.Medical aid.Provident fund.Staff account.ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
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