Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
The Position
To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.
Key Roles & Responsibilities
Manage and supervise all tasks of his/her staff to ensure optimal guest satisfactionGreet all guests in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity Register and room all arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are entered completely into the hotel systemsMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests' personal and travelers checks and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programsAttend to guest's complaints, inquiries and requests in a timely and courteous mannerIs familiar with other hotels so that guest indicating any next destination on the registration card can be "sold" on an onward booking to another Sofitel HotelsPerform the audit balances and prepare all works for audit in an orderly fashionMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure that the front desk work area is kept clean and in an orderly state at all timesConducts shift briefings to communicate hotel activities and operational requirementsCover night manager during their absence and able to conduct night audit and shift closure requirements.Follow up with finance and ensure to resolve any pending documents.Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.Team training and developmentInvolve and lead in department projects such as upsell, loyalty program etc. The Position
To ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.
KEY ROLES & RESPONSIBILITIES
Manage and supervise all tasks of his/her staff to ensure optimal guest satisfactionGreet all guests in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity Register and room all arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are entered completely into the hotel systemsMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests' personal and travelers checks and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programsAttend to guest's complaints, inquiries and requests in a timely and courteous mannerIs familiar with other hotels so that guest indicating any next destination on the registration card can be "sold" on an onward booking to another Sofitel HotelsPerform the audit balances and prepare all works for audit in an orderly fashionMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure that the front desk work area is kept clean and in an orderly state at all timesConducts shift briefings to communicate hotel activities and operational requirementsCover night manager during their absence and able to conduct night audit and shift closure requirements.Follow up with finance and ensure to resolve any pending documents.Perform the audit balances, prepare, and review all the report related the accounts audit and the inventory reports in an orderly fashion.Preparing the hotel management system for the night procedures with approval of the night manager/duty manager.Team training and developmentInvolve and lead in department projects such as upsell, loyalty program etc.
Qualifications
PERSONAL ATTRIBUTES
Good written and verbal communication skills in EnglishAble to develop rapport with colleagues and management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with guests and patronsAble to exercise good judgement with difficult guestsUnderstanding and ability to work in a multi-cultural environment
Qualifications
Degree/ Diploma from School for Tourism & Hotel Management
Experience
Minimum 3 - 5 years' relevant experience with at least 2 year at a supervisory level
Additional Information
Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr
