Front Office Manager

The Role:As a Front Office Manager, youll play a crucial role in leading our Front Office team to deliver seamless and personalized service. Youll be responsible for overseeing all front office operations, ensuring each guest interaction reflects our commitment to excellence and our brands unique character.Whats in a Days Work?Coordinating front office operations, including check-ins, check-outs, and reservations.Leading and mentoring the Front Office team to ensure exceptional, personalized guest experiences.Utilizing property management software to track guest preferences, manage bookings, and ensure accurate billing.Ensuring all guest services meet the highest standards of safety, confidentiality, and satisfaction.Analyzing guest feedback to identify areas for improvement and implementing solutions with relevant departments.Managing the front office budget, monitoring expenses, and overseeing stock and inventory controls.Supporting the recruitment, training, and development of team members to foster a high-performance culture.Requirements:Degree or equivalent in Hospitality Management or Leadership preferred.Minimum of 3 years experience in front office management within a luxury 4-star hotel.Proficiency in property management systems such as Opera and Microsoft Office.Strong leadership skills and a commitment to guest satisfaction.Fluency in English (verbal and written); additional languages are advantageous.Benefits Package:Join an award-winning employer with a dynamic, passionate team.Competitive salaryFree meals on duty and uniforms provided.Equal OpportunityValor Hospitality Partners is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees. Please note, only shortlisted candidates will be contacted.