Key Responsibilities Oversee all front office operations, including reservations, check-ins, and check-outs. Manage and train the front desk team to deliver outstanding guest service. Ensure accurate billing and financial transactions. Handle guest complaints and resolve issues promptly and professionally. Monitor room inventory and coordinate with housekeeping to optimize occupancy. Prepare daily, weekly, and monthly reports for management. Implement and maintain standard operating procedures (SOPs). Foster a welcoming and efficient environment for both guests and team members. Qualifications Must have a valid South African ID. (No work permits) Bachelors degree or diploma in Hospitality Management or a related field (preferred). Minimum of 3 years of experience in a front office or hospitality management role. Proficiency in hotel management software (e.g., Opera, Fidelio). Proficiency in Microsoft Office Suite and advanced Excel. Excellent communication, organizational, and leadership skills. Ability to handle pressure and solve problems effectively. Fluency in English. Special Note During the course of duty, you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times. Your responsibilities are included but not limited to this job description, as this has been drafted as a guide to the purpose and main duties of the role as it currently exists. Our client relies on the flexibility of their team to ensure the continuity of the high standards currently being achieved. Join Our Clients Team If you are an enthusiastic and service-oriented professional ready to make an impact, our client would love to hear from you. Apply now and become a valued part of a team where your dedication and expertise will be celebrated.