Career Growth Hospitality Recruitment is looking for a strong and experienced Front Office Manager to join the team at a 4* Hotel in Sandton. You will be responsible for overseeing the smooth operation of the front desk department, ensuring that guests receive exceptional service from check-in to check-out while managing the front office staff and coordinating with other hotel departments to maintain high operational standards.
Proficiency in hotel PMS systems is a must to excel in this position along with excellent attention to detail excellent communication skills.
Responsibilities:
Oversee daily operations of the front desk, ensuring smooth check-in/check-out procedures.
Provide excellent guest service, addressing complaints and resolving service issues.
Manage the front office team, including hiring, training, and conducting performance evaluations.
Create and manage staff schedules, ensuring adequate coverage.
Handle guest reservations, modifications, and cancellations.
Ensure proper communication between front office and other hotel departments.
Monitor room availability, optimizing occupancy levels.
Maintain an accurate guest billing system, overseeing financial transactions at the front desk.
Ensure compliance with hotel policies and procedures.
Collaborate with housekeeping to ensure rooms are ready for guests upon arrival.
Manage front desk supplies and equipment, ensuring availability for staff.
Uphold and enforce safety, security, and cleanliness standards.
Provide leadership during busy periods and assist with guest inquiries or issues.
Generate front office reports for management, such as occupancy, revenue, and guest satisfaction.
Implement guest loyalty programs and encourage guest feedback.
Ensure team members are knowledgeable about hotel facilities, services, and local attractions.
Requirements:
Proven experience as a Front Office Manager or a role at a supervisory level at a 4-star hotel
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficient in hotel management software (e.g., Opera, Protel, etc.)
Strong organizational and multitasking skills
Ability to handle guest complaints professionally and efficiently
Knowledge of front desk procedures, reservations, and financial transactions
Ability to work flexible hours, including weekends and holidays
Customer service-oriented with a focus on guest satisfaction
High school diploma or equivalent (a degree in hospitality management is a plus)
Fluency in English (additional languages are a plus)
Familiarity with safety and security procedures
Attention to detail and ability to work under pressure
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