Front Office Manager

As a Front Office Manager at Mount Nelson, A Belmond Hotel you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you'll lead a team that provides exceptional luxury hospitality experiences and ensure that front desk operations are running smoothly. If you're looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include:Ensuring the effective flow and seamless pre-arrival/arrival experience, in collaboration with the Front Office and Concierge team.Maintain regular contact with guests and build strong relationships with them.Resolve guest problems quickly, efficiently, and courteously.Ensure that regular refresher information and or training is provided to Front Office employees.Effectively implement the department objectives such as guest service/ satisfaction targets, financial targets, revenues and profits.RequirementsWhat You Bring:Demonstrated leadership and management skills; ability to effectively lead and motivate teamKnowledge of front of house, financial and billing procedures.Strong problem-solving skills; ability to make decisions quickly, adapt to changing circumstances, and find effective solutions to issues that may arise.What We Offer:At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:Competitive basic salary and benefitsLoyalty and recognition rewards programsEmployee Assistance & Wellness programsWe strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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