Front Office Manager | Boutique Hotel | Kzn

Front Office Hero Wanted! Join A 5-Star Boutique Hotel Team!
Kendrick Recruitment is calling all charismatic Front of House Managers to bring their expertise to a luxurious 5-Star Boutique Hotel in stunning Moor Rivier KZN! If you're a hospitality pro with a love for guest satisfaction and top-notch service, we want to hear from you!
The Role: As our FOH Manager, you'll be the welcoming face of our hotel, ensuring smooth and efficient front desk operations. From greeting guests to handling reservations and managing a fantastic reception team, you'll make every stay unforgettable.
The Essentials:

Communication Champ: Fluent in English with excellent communication skills
Experienced Pro: 3-5 years in a 5-Star hotel front desk environment
System Savvy: Skilled with Semper Hotel Management Software
Customer-Focused: Ready to tackle guest complaints calmly and professionally
Organised Leader: Strong in time management, supervision, and team motivation
Hospitality-Flexible: Willing to work hospitality hours, including extended shifts

Key Responsibilities:

Oversee all reception duties, from inquiries and reservations to payments and commissions
Ensure rates are set up and applied correctly
Maintain strong communication with housekeeping, food & beverage, and maintenance teams
Manage guest information, payments, and room allocations with precision
Maintain the guest database, handle day-end checks, and draft monthly rosters
Host and conduct room checks as needed
Report directly to the General Manager

Perks:

Live-In Role: With all utilities included
Salary: Monthly Salary

Ready to create exceptional guest experiences in a luxury setting? Send your CV and let's bring your hospitality skills to the heart of our boutique retreat!

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